WHY SHOULD I CHOOSE ROCKSTONE PRODUCTS?
Rockstone is known for its innovative products. We are committed to our promise to constantly develop products that are at the height of current and evolving market trends. Surpassing the expectations of our customers and offering high-end, durable products are our greatest priorities.
WHERE CAN I BUY ROCKSTONE PRODUCTS?
You can order products directly from our website or visit our showroom. You can also contact our team through WhatsApp or contact number(s) listed on our website.
SHOWROOM LOCATION AND SERVICES IN OTHER CITIES
For Lahore: 77D Commercial – DHA Phase 12 (EME) – Lahore.
For other Cities: We supply nationwide – locations in major cities will be opening soon
HOW LONG DOES IT TAKE TO DELIVER ORDERS?
It depends on the quantity and product you choose, However, normally the time required is 3-4 weeks.
CAN I ORDER BESPOKE PRODUCTS?
Yes, we have state of the art R&D facilities to meet your needs. The minimum order quantity must be 5000SFT for any custom orders. We process custom sample after order confirmation.
WHERE CAN I GET A ROCKSTONE PRODUCT CATALOG?
Our product catalogs can be found directly on our website. You can obtain a printed copy from our showroom.
WHERE CAN I ORDER A ROCKSTONE SAMPLE BOX?
Our sample boxes can be ordered directly on our website. You can also get the sample box from our showroom.
PRODUCT AND INSTALLATION RATE(S)
Refer to latest product rate list for ex-factory rates exclusive of all taxes. Installation rates depend on
site location, installation type and installation quantity.
Rockstone charges freight as per actual. Our product prices are exclusive of freight costs due to
continuous fluctuation of fuel and transportation costs.
PRODUCT OPTIONS AND SPECIFICATIONS
Please check our website or brochure – www.rockstone.pk/all-products/
WHAT IS EFFLORESCENCE?
Efflorescence is a common and natural phenomenon in the concrete industry. Efflorescence is defined by the migration of mineral salts, causing a white residue, on the surface of pavers, walls, and masonry products. It is a natural and normal phenomenon that will fade or disappear with time. In many cases, the efflorescence disappears within a year after the cement-based product has been installed. However, in some cases, it can take up to 3 years for the salt minerals to completely disappear. Efflorescence can be treated with special cleaners, for more information, see our explanation guide.
WHAT IS “HAZE”?
Haze can appear if filling material is not properly removed from the surface of the product after the installation process. The haze will dissipate naturally over time. This phenomenon in no way compromises the quality or the value of the concrete product. It is possible to remove the haze with an appropriate product. Consult your installer to properly evaluate the affected zones and discuss cleaning options. *Rockstone does not control and is not responsible for any claims in relation to this phenomenon.
WHAT IS CONSTRUCTION RESIDUE, AND HOW DOES IT AFFECT THE SURFACE OF YOUR PRODUCTS?
Construction residue is the result of cutting concrete with a saw. The concrete dust lands on the surface of the paver and can leave a stain. To protect the original texture, the paver must be cleaned as soon as the construction residue lands on its surface, before the residue dries. *Rockstone does not control and is not responsible for any claims in relation to this phenomenon.
I NOTICED CRACKS AND/OR SCRATCHES ON MY FLOOR/WALL…
Cracks, whether in a concentrated area, or generally located throughout, can occur due improper fixing. Be sure to properly prepare the foundation base, before the product installation, to help avoid this phenomenon. Scratches can occur due to excessive mechanical abrasion, outdoor furniture, and the use of metal tools on the surface. *Rockstone does not control and is not responsible for any claims in relation to these issues.
WILL COLOURED PRODUCTS FADE OVER TIME?
Our colour finishes are a result of high quality imported colouring agents. Under direct sunlight the colours may appear to diminish over a course of 5 years by 2-5%. However interior products reflect bold colours throughout their service life.
IS THERE ANY COLOUR/DIMENSION VARIATION IN YOUR PRODUCTS?
As per international standards of cement-based products – variation in both colours and dimensions are inevitable. Hence – there is a tolerance for 5-10% variation in colour and dimensions in our products.